Frequently asked questions about your taxi to Schiphol

Everything you need to know about your taxi to and from Schiphol — from booking to payment.

Booking

Reserving a taxi

How do I book a taxi to or from Schiphol?+
You can easily book a taxi to Schiphol via WhatsApp at +31 6 497 02 155. Send us your pickup address, destination, date and preferred time. For a ride from Schiphol, please also provide your flight number. You will receive a clear fare in advance, including any applicable surcharges.
How far in advance should I book a Schiphol taxi?+
We recommend booking at least one day in advance. Same-day bookings depend on availability — send us a WhatsApp message and we'll let you know if it's possible.
Can I book a taxi to Schiphol on the same day?+
This depends on availability and isn't guaranteed. We recommend booking at least one day in advance. Send us a WhatsApp message and we'll let you know if a same-day ride is possible.
What information do I need to book a taxi?+
We need your pickup address, destination, date, preferred time and number of passengers. If you are travelling home from Schiphol, please also provide your flight number so we can track your flight.
Can I book my taxi by telephone?+
Bookings are made via WhatsApp. This ensures that the address, pickup time, flight number and agreed fare are clearly recorded for both parties.
Schiphol & your flight

Flight tracking and pickup

Does the driver track my flight?+
Yes. We monitor your flight through flight tracking so we know the actual landing time. If your flight is delayed or lands earlier than expected, we adjust the pickup time accordingly.
Is this the same as live tracking the driver?+
Not quite. We track your flight and adjust our schedule, but you will not receive a live map showing the vehicle's location. We stay in contact with you via WhatsApp regarding your arrival and pickup location.
What happens if my flight is delayed?+
We automatically monitor the landing time through flight tracking. Once you have landed and can use your phone again, please send us a short WhatsApp message so we can confirm the current pickup location with you.
Do I need to let you know when I have landed at Schiphol?+
We would certainly appreciate it. A short WhatsApp message after landing is sufficient. We will then send you the current pickup location.
Where exactly will I be picked up at Schiphol?+
We will confirm the exact pickup location at Schiphol via WhatsApp once you have landed. This ensures that the location is always up to date and easy to find.
How long will the driver wait at Schiphol after I land?+
We schedule the pickup time based on your flight number, allowing time for disembarkation and baggage collection. The first 20 minutes of waiting time after the agreed pickup time are included. If you are unexpectedly delayed, please let us know immediately via WhatsApp.
My flight has been cancelled. What should I do?+
Please let us know as soon as possible via WhatsApp. If you notify us more than 8 hours before the agreed pickup time, we will cancel the ride free of charge. If you notify us within 8 hours of the pickup time, our usual cancellation conditions apply.
What if I am ready at Schiphol earlier than the scheduled pickup time?+
Send us a message. Whenever possible, we will adjust the pickup time to your actual arrival, although it may not always be possible to bring the pickup time forward.
Fares & payment

Fares and paying

How much does a taxi to or from Schiphol cost?+
This depends on your departure location or destination. View the fares for all towns and cities on our fares page, or request a quote via WhatsApp.
Is the fare I receive the amount I will actually pay?+
The fare confirmed in advance is the agreed fare for your ride. Any night or public holiday surcharge will be included in advance, so there will be no surprises afterwards.
Is there a surcharge for a taxi ride at night?+
A night surcharge applies to rides between 22:00 and 04:00. A surcharge may also apply on public holidays. Any applicable surcharges will always be included in the quote provided in advance.
How can I pay for my taxi ride?+
You can pay easily via Tikkie. You will receive a payment link that allows you to pay directly and securely using your phone.
Do I need to pay anything else to the driver?+
Once your payment has been received, you will not need to pay the driver anything else for the agreed ride.
Will I receive an invoice for a business taxi ride to Schiphol?+
Yes. For business rides, you can receive an invoice by email. Please provide your company details in advance so we can prepare everything correctly.
Luggage & passengers

Travelling with luggage, children or pets

How much luggage can I bring in the taxi to Schiphol?+
As a guideline, we can carry up to 3 large suitcases when travelling with 4 passengers. If you have additional or unusual luggage, such as skis, golf clubs or a wheelchair, please let us know in advance so we can check whether everything will fit.
Can I travel with a child seat?+
A child seat is not legally required in a taxi. However, if you would prefer your child to travel in a child seat, you may bring your own.
Can I bring my pet in the taxi?+
Yes, provided your pet travels in a suitable pet carrier or crate. Please let us know in advance via WhatsApp.
Can I travel with a wheelchair?+
Please let us know in advance via WhatsApp so we can check whether your wheelchair will fit in the vehicle.
Can I travel to Schiphol with more than 4 passengers?+
We currently allow a maximum of 4 passengers per ride.
During the ride

On the way to Schiphol

Can I make an additional stop during the journey?+
Please let us know in advance via WhatsApp so we can check whether the additional stop fits into our schedule. An additional stop may affect the fare. We will inform you of this in advance.
Can I pick up another passenger along the way?+
Yes, provided this is arranged with us in advance. Send us the address and the number of additional passengers via WhatsApp. This may also affect the fare, which we will confirm in advance.
Can I eat or drink in the taxi?+
We ask you to keep eating and drinking to a minimum, so the vehicle remains clean and comfortable for all passengers.
Can I book a taxi for someone else, such as my parents?+
Yes. When booking, please provide the passenger's name and telephone number so the driver can contact them upon arrival.
I am travelling with hand luggage only. Does this affect the price?+
No. Travelling with hand luggage only does not reduce the agreed fare.
Vehicle & driver

Your driver and vehicle

What type of vehicle will take me to Schiphol?+
You will travel in a modern, spacious and comfortable vehicle.
Does the driver speak English?+
Our driver speaks Dutch, English, German and Spanish.
Is the taxi certified and reliable?+
Yes. We hold the TX-Keurmerk, the quality certification for professional and reliable taxi transport.
Service area

Where we operate

Which towns and cities does AOT serve for rides to Schiphol?+
We provide rides to Schiphol from 26 towns and cities in Noord-Holland, Flevoland and Gooi & Vechtstreek. View the complete list with prices on our fares page.
Does AOT also operate outside its standard service area?+
Is your address located just outside one of the 26 towns and cities? Send us your location via WhatsApp and we will let you know whether the ride is possible.
Can I also travel from Schiphol back to my home town?+
Yes. We operate in both directions: to Schiphol and from Schiphol back to your home.
Does AOT provide transport to other airports?+
Our regular airport service currently focuses on Schiphol. For another destination, you can contact us via WhatsApp to discuss the possibilities.
Cancellations & changes

Changing your booking

Can I cancel my taxi to Schiphol free of charge?+
Yes, you can cancel your ride free of charge up to 8 hours in advance.
Can I still change my booking?+
Send us the requested change via WhatsApp as soon as possible. We will let you know whether it fits into our schedule and whether it affects the agreed fare.
I have a complaint. Who should I contact?+
Please contact us via WhatsApp. We will be happy to work with you to resolve the matter.

Do you have another question?

We are happy to help you personally via WhatsApp.

Message us on WhatsApp
Price confirmed in advance No-obligation request Free cancellation up to 8 hours in advance